IT & TeleCOM GLOSSARY

What Is Voice over IP Phone Service?

Voice over IP (VoIP) is a phone service in which calls are transmitted via the Internet rather than over traditional landlines.

VoIP Requirements

A VoIP server to route the calls made through VoIP phones.
An analog terminal adapter (ATA) to connect phones to a VoIP server. ATAs act as gateways, converting analog signals (i.e. voice) into data packets before sending it over the Internet and, on the receiving end, converting the data packets back into analog signals for playback.
VoIP phones.

Types of VoIP Phones

Hard: These are similar to traditional handsets, but they are managed like computers - each phone needs an IP address in order to join the network.

Soft: Software-based IP phones, also known as ‘softphones,’ are applications you run on your computer or smartphone. They have the same dialpad interface as a regular phone, and often provide advanced features such as voicemail management, conference calling, chat, and screen-sharing.

There are two major reasons to use VOIP

Lower cost
Increased functionality

Lower Costs

Curbing costs is the standard use case for VoIP, resulting in savings of approximately 60%.. Enterprises usually switch to VoIP as a cost-savings measure for two reasons. First is a specific need to cut telephony costs, especially as free or near-free services like Skype become more prevalent in the enterprise. Second would be a broader mandate from management to reduce operational costs, in which case anything under IT's domain would be fair game. A Hosted Unified Communications solution or integrated voice and data circuit, via SIP, allows for ease of management - decreasing the IT burden.

Increased Functionality

VOIP makes easy some things that are difficult to impossible with traditional phone networks.

Incoming phone calls are automatically routed to your VOIP phone wherever you plug it into the network. Take your VOIP phone with you on a trip, and anywhere you connect it to the Internet, you can receive your incoming calls.
Call center agents using VOIP phones can easily work from anywhere with a good Internet connection.

Have questions? We're here to help you.

What Are the Benefits of VoIP Phone Systems for Business?

Moving to a VoIP phone system is a cost-effective solution for your communications challenges. Here are just a few of the benefits:

60%-70% less expensive than landline phone systems.
Flexibility, allowing for relocation without additional system changes or costs.
Free features such as caller ID, three-way calling and call waiting.
Call forwarding to mobile devices.
Sophisticated PBX with hundreds of extensions, call queues and voice response systems.
Call management with insight into phone use, minutes spent on calls, connected extensions and more.
Hassle-free with minimal maintenance required.
Ease of installation, typically self-installed.
Can integrate with other communication technologies and systems, such as CRM systems and databases.

Have questions? We're here to help you.

Let’s Talk! (888) KC-4-NEXT

Call KC... Because Business in on the Line!

For more info contact Jason or Matt Clements:

KC Communications, Inc. / KCCi

Office: (714) 577-7777

(888) KC-4-NEXT or (888) 524-6398

eMail: Jason@kc4phones.com

eMail: Matt@kc4phones.com

Find out more