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Unified Communications

UC - Unified Communications solutions for Small-to-Medium-Sized Businesses

NEC's Unified Communications, (UC) solutions unleash the productivity within organizations large and small. Access voice mail, e-mail and faxes from any device, anywhere anytime. Locate a colleague and determine how best to contact them regardless of location.  

 

UC is a scalable, feature-rich solution that simplifies communications management and enables complete mobility. Specifically developed for small to medium size businesses, UC  users become more mobile and efficient.


UC provides an easy, affordable way for businesses to implement UC functionality throughout their organization. It offers a wide-range of capabilities from managing communications on desktop personal computers (PCs), CRM Integration, Presence, collaboration through a multimedia softphone to placing a complete attendant console right on an operator's PC.


UC allows you the option of running it on a UNIVERGE SV9100 internal server blade, an external server or in a Virtual Machine environment – full functionality no matter which one is chosen.


With the UC Suite and its advanced UC applications, businesses are able to collaborate more easily and provide customers the attention they deserve in today's increasingly mobile world.


 With NEC’s Unified Communications solutions, collaborating, conferencing and messaging all become more immediate and more flexible. 


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Using Unified Communications to Build a More Efficient and Effective Workforce

NEC’s Unified Communications for Business (UCB) streamlines all aspects of communications both internally and externally including desktop to desktop, phone, e-mail, fax, mobility, video, chat, and gives staff an instant birds-eye view of the whereabouts and availability of colleagues. UCB eliminates the frustration of phone tag and overloaded inboxes. UCB enables your contact centers to handle client’s needs with ease. While other UC solutions are made up of pieced together applications, NEC’s UC for business delivers an integrated single source solution.  


Downloads

Free eBook: Achieving Higher Availability in UC (Unified Communications)


UC Suite for UNIVERGE® SV9100 


 UC for Enterprise 

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Check out this great video

Empowering the SMART Enterprise. NEC Communications solutions change the way people communicate, from office and remote workers to receptionists  and IT staff, solutions are custom tailored to everyone’s unique needs. With NEC’s UNIVERGE solutions, smart enterprises of all sizes are empowered by technologies which optimize business practices, drive workforce engagement and creates a competitive advantage –  resulting in an enterprise that is more  efficient, more flexible, and more productive.  

Unified Communications

Why Your Business Needs Unified Communication Solutions

At the heart of any good business – be it small, medium sized or a large corporation spread across several states or countries – lies a robust communication system. Gone are the days when everyone sat in the same office and you could just walk over to your team member’s cubicle to check up on the status of a project. With work dynamics having evolved considerably over the years, the need for a reliable unified communications system cannot be denied.


Excellent Resources & Reads:

The Ultimate Guide to Unified Communications  Part 1     

 The Ultimate Guide to Unified Communications  Part 2     

The Ultimate Guide to Unified Communications   eBook


Here are 6 ways in which unified communication adds value to your business:


I. Easy Messaging

Companies have been using both email and voicemail for years, but they’ve usually been kept independent of each other. Unified communications creates a messaging environment that is not just efficient but also flexible. Thanks to the integrated centralized mailbox, employees can manage communications better, which reduces response time and facilitates quicker decision-making. This consolidated environment enhances mobility and boosts efficiency and productivity.


II. Enables Mobility

Businesses have become more and more demanding. Employees are expected to respond immediately regardless of whether they’re stuck in a jam, travelling to another city for an important meeting or out vacationing in the Bahamas. A good unified communications system fulfills this need by allowing employees to communicate on the go through apps on their smart phones and tablets. It also incorporates enterprise features like email, calendars, voicemail, directories, and other business applications that increase productivity and facilitate collaboration.


III. Availability Tracking

In today’s times, not all employees work out of the same office. They could be out in the field or halfway across the globe working out of their home. Unified communications can help track availability of each member of a group and manage presence at a much more intrinsic level. You know when to get in touch with a coworker and even what mode of communication he will be using. As a result, the company is able to establish a more streamlined communication channel and collaborate effectively without being restrained by geographical distances.


IV. Collaborative Working

This is truly a global age we’re living in, with employees located in one part of the country, customers in another, and the vendor in a third. With the cost of business being high, it may not always be possible (or feasible) to connect with all partners in person. Unified communication can bridge this gap by providing the tools needed to connect, collaborate, and share information seamlessly across diverse locations.


V. Instant Conferencing

What business can survive without meetings and conferences? Essential as they might be, you cannot deny that they are difficult to manage, especially the group meetings of teams from various locations. Apart from the costs incurred by the company, both in terms of money and time, there is also the additional hassle of having to travel for these business meetings. A unified communication system gives you a way around by facilitating group communications while reducing cost and travel time. Not only are virtual meetings more convenient, they are also the efficient way to do business.


VI. Multiple Contact Centers

Earlier, companies would have their contact centers in one location, which were packed with agents responding to customer queries, vendor follow-ups, and website enquiries. Now, with unified communication systems, contact center solutions don’t need to be centralized. They can be distributed across different locations, with intelligent routing of calls to the most competent call agent. Unified communication  solutions can also be used for outbound activities like acquiring leads, upselling to existing customers, and even collection of debts.


As you can see, unified communications system opens up new doors for a company and changes the way in which they do business. In the modern business world, you’d be incomplete if you don’t deploy a good unified communication solution in your working environment.


NEC’s Unified Communication Systems from KCCi 

Unified communications is one of the prime business verticals for NEC. They have solutions that integrate voice, video, and data across industries and countries. NEC’s unified communication systems are known for their reliability and robust network support.


Learn how NEC's unified communication systems from KCCi can help you to reduce your response time by seamlessly integrating with your business applications.


Start a conversation with us today by calling KCCi Customer Service: (714) 577-7777, (local)  or  (888) KC-4-NEXT / (888) 524-6398  (toll free)  or  Email: Jason@KC4Phones.com

NEC's Unified Communications Demo Video

Check out this great NEC's Unified Communications Demo Video

NEC SL2100 Smart Communication System Video

Check out this great NEC SL2100 Smart Communication System Video